FAQ – Frequently Asked Questions
Frequently Asked Questions
What materials are your jewellery pieces made from?
All our jewellery is crafted from 925 sterling silver with a plated platinum finish. Our Moissanite stones are lab-grown, offering exceptional brilliance at a fraction of the cost of diamonds.
Are your pearl earrings real pearls?
Our Pearl Collection features high-quality freshwater pearls set in sterling silver. Each piece is carefully selected for its lustre and quality.
How do I care for my jewellery?
To keep your jewellery looking its best:
- Store in the provided gift box when not wearing
- Avoid contact with perfume, lotions, and water
- Clean gently with a soft, dry cloth
- Remove before swimming, showering, or exercising
Do you ship to Ireland and Europe?
Yes! We ship across Ireland and Europe. Shipping times and costs are calculated at checkout.
How long does delivery take?
Standard delivery within Ireland takes 3–5 business days. European orders typically arrive within 5–10 business days.
Can I return or exchange my order?
Yes, we accept returns within 14 days of delivery. Please note that earrings cannot be returned for hygiene reasons unless faulty. See our full Returns & Refunds Policy for details.
How do I find my ring size?
We recommend visiting a local jeweller to get your ring size measured accurately. Our rings are available in standard EU sizes. If you are unsure, please contact us before ordering.
Do you offer gift packaging?
Yes! All orders come beautifully presented in our signature gift box — perfect for gifting.
How can I contact you?
You can reach us via our Contact page or email us directly at betufein@gmail.com. We aim to respond within 24 hours.